Help and answers

Pick your link name, enter your email address and a password, and submit the form. We then send you an email with a link. Open it and log in with your password — that confirms your address and you're in. You can't log in before that.

Wait a few minutes and check your spam or promotions folder too. You can get a new link via “Request confirmation email”. If you mistyped your address, sign up again with the correct address and a different link name — the name you picked first is only released after seven days.

So nobody can flood someone else's inbox, we send at most three per hour and five per day to any one address via “Request confirmation email”. Once the limit is reached, no further email arrives — but the page looks the same. The “Bestätigungsmail erneut senden” (resend confirmation email) button in your dashboard counts too. Try again later, or use “Forgot password” instead.

Set a new password via “Forgot password”. That link also comes by email and is valid for 60 minutes. Setting a new password confirms your address at the same time. If that email doesn't arrive either, write to us.

A confirmation link is valid for 24 hours and works only once. If it has expired or was already used, request a new one. The link takes you to the login page; your address is only confirmed once you enter your password. So log in in the browser where the link opened — if your mail app opens it in its own window, copy the link into your browser if needed.

If an account is still unconfirmed after seven days and nothing has been created in it yet, we delete it automatically. The link name is then free again and you can sign up again. Details are in the privacy policy.

For security reasons, the message saying your email or password is wrong always looks the same — whether it's a typo, a wrong password or an address that isn't confirmed yet. Check what you entered and your inbox: if you log in with the correct password before your address is confirmed, we send you a new confirmation email (at most one per hour). If that doesn't help, set a new password.

After several failed login attempts in a row, you have to wait up to 15 minutes. This protects your account from people guessing passwords.

Enter your address under “Forgot password”. You'll get a link that's valid for 60 minutes; use it to set a new password. You're then logged out on all devices and log in with the new password. So that nobody can flood someone else's inbox, we send at most three of these emails per hour and five per day to one address; beyond that no further email arrives, though the page looks the same.

When logged in, in your settings under Settings → Security, confirmed each time with your current password. A new address only takes effect once you open the link we send to it. If it already belongs to another account, no link is sent. We send at most three of these emails per hour and five per day to one address, and accept at most three attempts per hour and five per day per account – every attempt counts, even one with a wrong password.

3 to 30 characters: lowercase letters (a–z), digits and hyphens. Some names are reserved for Linknetz's own pages. The form tells you as you type whether your name is available.

No — once your account has been created, the link name is fixed. So choose carefully.

Up to 10 links on Free, unlimited with Pro. You can highlight one link for free, as many as you like with Pro. Everything each plan includes is listed under pricing & plans.

Yes. Under Settings → Account, switch off “Profile can be found on Google”; we then mark your page as “do not index” for search engines. This only takes effect the next time the search engine visits, which can take weeks. Your page stays reachable via its address. Profiles with fewer than two items and profiles in their first 7 days are always marked this way.

All features and current prices are listed under pricing & plans. You order through your account; payment is handled by our payment provider, Stripe.

When logged in, in your settings under Settings → Plan. Or, after logging in, via Cancel contracts here — the link is in the footer of every page. If you can’t log in, cancel by email to support@linknetz.de — that’s just as valid. You'll get the confirmation by email. A monthly subscription ends at the end of the current billing period; a yearly subscription canceled during its initial term ends at the end of that term — Pro stays active until then. After the initial term, a yearly subscription ends immediately, and we refund the unused portion, calculated to the day, within 14 days. Details are in section 9 of the Terms.

How it works and which deadline applies are explained in the withdrawal policy.

When logged in, in your settings under Settings → Account, with the “Export my data (GDPR)” button. You get a file with everything stored for your account; the privacy policy lists exactly what's in it.

When logged in, in your settings under Settings → Account, confirmed with your password. Your page, links and statistics are then deleted, and this can't be undone. A running Pro subscription ends immediately when you delete your account; we refund the unused remainder to the day (Terms section 9). If you want to use Pro until the end of the paid period, just cancel instead. If you want to withdraw within the withdrawal period, do it before deleting — afterwards it's only possible by email or letter to the address in the withdrawal policy.

When logged in, in your settings under Settings → Account, in the “Language” field. It applies to the account area and to the emails we send you.

The footer of every profile page has a “Missbrauch melden” (report abuse) link. There you describe what is unlawful or violates our Terms. If you leave your email address, we'll let you know the outcome.

By email to support@linknetz.de, in German or English. Never send us your password — we never ask for it.